Visit Intel's official support website or community forums.Ģ. They have the necessary expertise and resources to investigate and address the problem with the igdkmnd64.sys component.ġ.
Since you have provided a scan report and a minidump associated with a Blue Screen of Death (BSOD), it would be best to report this issue directly to Intel's support team. I apologize for any inconvenience you have experienced with your Intel graphics card. The size of the recording is too big for the forums, so here's the OneDrive link : !AmnzYyniwxuygaFF7pasvej5nSeA1g?e=DsmtCqĮdit : By the way, it would be nice that when you record, we could see your cursor, because it can be hard for us to see what you're doing without being able to see the cursor I have linked the logs of Topaz, a screenshot of the super weird Task Manager and three screenshots of apps previews deleted in taskbar. Any app opened when the black screen occurs will have their preview when hovering on them in the task bar deleted as well, it'll just show the logo of the app.)
Any screenshot opened in the Screenshot tool of Windows will get like deleted when the black screen occurs. When trying to reproduce the error, it's no longer a BSOD that I'm getting but whole system freeze of around 5 seconds, then a black screen of around 2 seconds (the GPU isn't sending any signal, it's not like it's sending black video) and after that, the Topaz processing is erroring, with some weird graphical artifacts happening in the system (see the video, task manager was running while Topaz was processing. What you did in the video isn't missing anything.
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